I need to complete a course
Login Issues
Course Issues
- Can't proceed after watching a video
- Video will not play
- Can I stop the course and return to the same place to resume?
- Course froze- can't proceed
- I want to print my completion certificate for a course I passed
- How do I start the course?
Registration Issues
- ★ I need to register for a different company
- I don't have a Company Code
- Unable to register
- My verification email is not coming through
- My email is already in the system
- Nothing happens when I click "Register"
Other Issues
I am a company administrator
Login
Users
- How can I get users to sign up for my company?
- Have your Contractor Managers register their workers with Shared Registration
- Uploading documents directly into individual user profiles.
- Features for admins and managers in workers' individual User Profiles.
- Adding a Learner
- Adding a Company Admin
Reporting
Courses
- Manage all contractor training in one place with External Courses
- Auto-reader
- Who can edit courses?
- Course preview
- Adding new courses
- Editing courses
Company Settings
- Licenses for company admins
- Verify your contractors' CSCS cards with Initiafy
- Hide inactive users with our Data Archival feature
- Manage and track worker behavior with Traffic Light System
- Initiafy Contractor Management: ensuring all contractor paperwork is as required
- Enhanced Auditing
I am a sub-contractor administrator
FAQs
- ★ I'm a Contractor Manager, how do I take courses?
- Licenses for Contractor Managers
- I need to upload my workers' details, and I don't have a company code.
- I have been given my login and company code
- I have been asked to purchase credits
- A payment failed and the reason was “Your card does not support this type of purchase.” What does that mean?