There are a few different reasons that you might get this response when a payment fails:
- Some debit cards require a PIN to be entered. If your customer is trying to use one of these cards, they'll need to use another card to make the purchase.
- Some cards have restrictions on cross-border usage. If the card was issued in a country (the 'origin' field when you view the details of the payment) other than where your business is located, this might be the problem. In this case, please have your customer contact their bank to see if they have this restriction.
- Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare. If your customer indicates that their card might only be available for certain business categories and it should work for your business, please get in touch with us.